Transantiago is a public transport system that aimed for a better service for the Santiago citizens through tendering process, bus location technology and multimodality. While this was fulfilled, there was a problem that persisted: long waiting times because of irregularity.

Here is where BusAssist came into play. Monitoring the operation with real-time indicators became easier and smart recommendations gave a concrete way to improve. The bus services consistently became more regular, which was made evident through excess waiting time (EWT) indicator. Thus Santiago got a more efficient and better service for their passengers.